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Two comments, quite unrelated.
Most people would call the increased work throughput increased productivity, and boast about it, rather than complain.
The problem with trying to stop estate agents' referrals is that an agent will say to a seller that if the buyer doesn't use the agent's "tame" solicitor the deal may not go through (ie the agent might lose its commission) so the seller should look for another buyer. It takes a strong seller and a strong buyer to overcome this.

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