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i am old. I joined the profession sixty seven years ago at a time when staff was short but those who were there knew how to do their job as they were formerly solicitor's clerks.
I have seen the deterioration develop over the years.
My opinion, for what it is worth, is that there are two problems which cause the present problem:
a) The court staff and many solicitor's clerks are not trained to do the job they have and
b) The procedure has been created and implemented by those who have not had the practical training necessary for them to know what is required.
When I joined all those yeaers ago I was given a piece of advice: "Under no circumstances allow counsel to draw a court order or get involved in costs". They know nothing about either.
Circumstances have changed over the years and there are now many very competent costs counsel and those who know the practice rules. Unfortunately the situation now is that the solicitor's clerks do not know them. The modern solicitor's office (or "Law Office as they are sometimes called") is mainly staffed by people who know only a system where they send out pre-printed documents or standard documents changed to suit a particular situation. A conveyor belt system which requires no knowledge other than "Where is the start button". This is very profitable for those in charge but not for the "button presser". The sheer volume of work going through the "sausage machine" prevents adequate supervision by the principal or the button pusher.
Until such time as the present system is changed and brought back under the control of those who know what should be done and changes are made to implement Rules which are sensible and a procedure which prevents "sausage machine" procedures the situation will remain chaotic.