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For example
Firm A quotes £1,000 for a purchase at a particular price - its engagement letter says that it does not advise on SDLT exemptions but will do so if asked for a separate fee (because they are complex, time-consuming and sometimes also require CGT to be considered).
Firm B quotes £750 for a purchase at the same price, says nothing about SDLT exemption advice because it has not thought about it. Client goes for that, never knows they could have been eligible for an exemption and loses out on a considerable amount of money.
Firm C quotes £1,200 for a purchase at the same price intending to include SDLT consideration.

How is the client to know which is the best deal?

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