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"The legal services market is basically broken".

How is it? He makes a sweeping comment like this but does not offer any reasoning why it is.

"There is a huge unwillingness to share with the public what services can be provided and what they might cost"

Ah yes because not one single firm of solicitors advertises the services they offer on their websites and none give clear guidance on costs. What a load of rubbish. What blinkered world is Mr Collins living in??