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Reply to anonymous @ 11:17 GMT

But why should any legitimate submission on the portal lack the basic information required.
When challenged, any insurer is immediately threatened with the claim being pulled from the portal or a standard excuse of "we don't set the claim up its our "untraceable, unaccountable admin team"
There are still quite a few investigations going on between insurers relating to on going issues which may surprise some paralegals, unlike solicitors virtually all insurers share information and concerns with each other

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