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"Was Haven obliged to pay costs to Edmondson when the law firm’s involvement had effectively stopped after the issuing of a claims notification form? Could costs really be claimed for stages in the protocol that were never encountered?"

The fact that further stages were not reached were hardly the fault of the solicitors.

As far as I can see, GES are not seeking to argue that costs fall due as soon as any work is done at a particular stage, merely that in this case Haven's actions have prohibited them from doing so (as they would surely have been instructed to under their valid retainer) in contravention of the protocol.

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