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Except for a few discreet exceptions everyone facing mortgage possession proceedings has to use the gateway. According to these figures 456 people were referred to face to face advice since 2013. That's about 90 a year or 7-8 a month.

I've seen more than that listed in an hour in a possession list on one day in one court.

And that's a maximum as some of the 456 may not be mortgage related.