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"The answer to that lies in the SRA code of conduct that actually makes it a conduct issue not to provide a "good level of service", meaning that even mistakes are within the SRA's penal jurisdiction."

This is counter productive.

A solution might be to require a solicitor to self report a failure as soon as practicable to his client and his employers or partners - if any. Then to follow up with an action plan to resolve matters within say 14 days.

If the issue is resolved or resolution is finalised subject to performance within say 6 weeks to file a report with the SRA. There would be no disciplinary action.

The parties can agree to extend time.

If this is not possible, to file a statement of facts and explanation and to continue to work towards a solution. I cannot envisage any problem that did not involve dishonesty being insoluble. The SRA would hold a watching brief from this point.

SRA's role would become disciplinary only in the few cases where a solution proved impossible. A client's unreasonable intransigence would not trigger it.

The detail would need careful drafting.