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Samantha Peel. When I was a very young partner, I made a small mistake in a client's CGT, with the effect that they would have a liability a bit higher than I had told them.

As soon as the penny dropped, I immediately phoned them and volunteered to make good the difference (yes, I know I had no liability for it) out of my own pocket.

The result was that they referred dozens of new clients to my firm over the years 'because you can really trust them' (and they wouldn't let me meet the difference either).

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