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Richard, the problem is that we cannot act without instructions. If someone offered £10k against a case worth £1k, if I cannot get instructions I cannot accept. It is that simple.

If I have been given instructions to settle on the best terms I can (in fact I received such instructions today as my client has terminal cancer) then I have more lassitude, but I will still make a call to get a rubber-stamp before I do anything.

Thinking back though, in my 18 years I've probably only had 3 clients who have gone properly incommunicado and 1 of those was a litigation friend where we had damages agreed and we just needed court approval. It failed because of limitation where I'd spent 12 months trying to get instructions or someone else to act (which in the circumstances was impossible).

I can well see a bulk RTA firm like this one having more clients who have disappeared for whatever reason. Hell, the number of clients I have who I speak to regularly but still don't tell me they're moving or emigrating or whatever!

I suspect the ire directed at Dunne and Gray is solely because they were an efficient bulk RTA practice. Efficient = whip cracking.