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@Anon 4 July 2018 18.01 GMT
You've missed the point and don't share the view of the vast majority. Firstly without proper instructions you shouldn't be issuing proceedings in the first place.
Secondly these claims aren't about a little bit of missed contact but months and months, spreading into years, where you haven't heard anything. Enquiries haven't revealed the client's whereabouts.
Most solicitors wouldn't continue to act without knowing they have active instructions. I wouldn't.
Provided that you have attempted to make contact, and have laid a paper trail giving your client sufficient warning of coming off record (or not issuing if you're still pre-issue and coming up to limitation) then I can't see that any client would have a leg to stand on and I'd be comfortable defending my firm against any client that then wanted a pop at me!