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"Gauke told the commons that the new online system for handling these claims will be designed for those with no legal advice or training, and will be ‘as simple to use as possible to ensure the claimant journey is as smooth as it can be’. The system is scheduled to be created and fully tested for use by April 2020. "
"As smooth as it can be". A bit like Brexit then, or Universal Credit, what could possibly go wrong ?
And I wonder which Tory-lobbying outfit has won the contract for this one ?
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