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Ahhh Mr Harvey I’m using one of those online retailer services now.

I say a washing machine fitter didn’t cap off a pipe he disconnected leading to flooding and floor damage. They say “get it done then we’ll think about it.” I say “but it has raised the floor covering so it could be £1000s. They say they won’t do anything until it has been done.

No investigation, nobody coming out to see. Nothing. I wonder what will hapen when I get a quote allowing for the unknown nature of the damage and I issue because they haven’t made a decision.

Susskind is a theorist, not someone who gets his hands dirty. It’s like plumbing (one could say). I’d rather listen to someone who does plumbing than to someone who has read a book about it.

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