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Nothing really new about any of this. HMCTS have known about these problems for ages.
The root cause is their dogged insistence on the thoughtless and poorly planned use of low quality IT systems which are slow, unproven, unsuitable and over-complicated.
Any private business which conducted itself like HMCTS would soon fail.
For Court and users alike, the systems are a nightmare to access and use and unnecessarily make all our lives more difficult.
It's all so depressing. And it was all so foreseeable.

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