All articles by Martin Langan – Page 2
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News
No way to treat a client – especially if you are the client
Can you imagine this scenario in your firm? Client: Please could you change the way in which you write letters of claim on my behalf? You send them to me for approval and I have to keep changing the ...
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News
Texting your clients should be normal practice, if you love them
Are you using text messaging to communicate with your clients? Most of us carry mobiles, so your text reaches your client instantly when there is something significant to report. In many cases, this can be more effective than phoning, when your client might not be available and neither are you ...
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News
Bad form, whichever way you look at it
Even if your firm does not undertake legal aid work, please don’t switch off. Although I want to query just what the Legal Services Commission’s intentions are with regard to electronic working, there are implications in what I have to say for the Courts Service, the Tribunals Service and other ...
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News
Posting the case for email
Post has a reassuring quality. You can see it before you sign it, think about it a bit more before approving it, and have a printed copy on your file for ease of reference.
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News
Turning strategy into tactics – simply carry out what you plan
A lot of time and effort goes into formulating a strategy. This might involve partners’ conferences, staff consultations and animated debate – and ultimately, agreement upon strategic objectives, how they will be achieved...
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News
Home working – the antidote to swine flu?
Does it have to take a pandemic or a disaster to make more of home working? Swine flu is a scary thing. No one wants to take any chances with it and some employers are imposing an unofficial quarantine on employees who have recently returned from Mexico.
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News
When asking ‘why’ all the time is the right thing to do
You know how it is; you tell a young child that you’re going to cut the grass, redecorate the bathroom or whatever, and you’re asked, ‘Why?’ Each answer you give is met with another ‘Why?’
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