Managing Key Clientsby Kevin WalkerContinuum, 18.99This book, by members of training and business development consultancy the PACE Partnership, aims to take readers from professional services firms through developing client relationships, how to cross-sell and key client planning.
It also examines the thorny issue of client relationship management systems and provides a diagnostic tool for benchmarking.
Firms urged to offer remedy for emotional upset when they have failed a client.
Supreme Court ruling a ‘major blow to consumer protection' and 'will force claims management companies to change their strategy'.
As the government digests the Civil Justice Council’s final report, efforts to sway opinion on the dangers – or virtues – of the funding industry are in full swing.
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