The Gazette reported in December that the Land Registry has launched the web version of its electronic document registration service, allowing practitioners to lodge documents electronically, thus saving time and postage costs.

You quoted Malcolm Dawson from the Registry, who urged that it ‘must move with the tide of technological change’. I have just lodged an application for permission to lodge documents by this method. The nine-page application form had to be printed off and posted to the Registry’s office in Swansea.

It had to to be accompanied by a 23-page network access agreement which had to be printed off and submitted in duplicate. Only two pages in the agreement required the insertion of any information.

My computer would not allow me to input information into either form so I completed the forms by hand. I hope for once that the Registry invites me to complete a customer satisfaction questionnaire.

Alan Tomlinson, Preston