The Solicitors Regulation Authority failed to answer 25% of calls to its professional ethics helpline within 45 seconds in the third quarter of 2012, the organisation revealed this week, a year after the service began.

Board papers said that 13,480 calls were answered out of a total of 14,005 calls received. The team aims to answer 90% of calls within 45 seconds. The helpline offers guidance on matters of professional conduct.