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The Legal Ombudsman is always going to deal with dissatisfied people, that is inherent in their offering. One of the reasons that those whose complaints they investigate are so dissatisfied is that many of the investigators (who are not well paid, qualified or experienced) are not up to the job and the application of what is reasonable or not is far too variable. Maybe the Ombudsman should look at delivering a more consistent service to the profession and better explaining to complainants when they will not investigate and why?

NB I am all in favour of more uniformity in the manner in which as a profession we address complaints.