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Perhaps this is going the way I think it is going - templates and "standardisation" means it can all be fed into an AI bot which will then say "computer says no". No thinking, no care for the individuals (both clients and lawyers).

Complaining is easy. It’s as natural to us as breathing. Complaining is describing something—an event, an experience, a person—negatively without any indication of next steps or plans to fix the problem. It requires little thinking and zero action. Whether it be damning God, the government, the universe, faulty technology, slow Wi-Fi, the authorities, or traffic, anyone can find something to complain about.

But what good has complaining ever done anyone in the long run? Sure, shaking your fist at the sky and venting your frustrations can feel liberating in the moment, but has it ever changed your circumstances for the better, solved your problems or made you happier? Willing to bet the answer is no.

“What you’re supposed to do when you don’t like a thing is change it. If you can’t change it, change the way you think about it. Don’t complain.” ― Maya Angelou