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"As we can no longer use "unqualified" staff for this - how can we possibly make this pay?"

This myth really does seem to have taken deep hold. Nobody is saying you can't use unqualified staff for this. All that is being said is that there are key steps in relation to any proceedings before the court where it has to be an authorised person who does it.

Unqualified staff can still do everything pre-proceedings, can draft proceedings, take witness statements, engage in correspondence with the opposing party, negotiate a potential settlement, draft applications to the court. It just has to be an authorised person who takes the decision that proceedings should be issued or applications made, and signs the relevant documentation.