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The gateway is misconceived; it restricts client choice and it restricts a solicitors ability to simply get on and provide advice.

That being said, Capita don't provide advice; solicitors do. The firm I work for has CLA and face to face contracts and our clients are well looked after and we achieve very good results. The LAA are just making it harder to do

The service isn't being utilised as it should be because it's not advertised as it should be, (and perhaps not administered as it should be) but I certainly don't see it as a 'barrier to justice' and I'd bet that clients who have kept their homes and defended bankruptcies as a result of our work (having obtained and provided a gateway ref) don't either.

There's always a way to make it work

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