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"... there are literally thousands of client's who have benefitted from receiving telephone advice and assistance."

I don't usually pick up posters on grammar, but this is so basic an error that if it comes from a practising solicitor it's positively embarrassing.

However, in view of its content I'm assuming it originated from someone at a CMC, in which case congratulations on so few errors!

With regard to the latest lunacy from the SRA the only good thing that can be said is that by the time they've finished the profession will have been completely destroyed, at which point the SRA will cease to have any function and can be exterminated once and for all.