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Nothing new in the letter from Thomas Cook.

The industry norm now appears to be that anyone who dares make a claim, in my case immediately after return and backed up by irrefutable evidence in respect of an utterly ruined holiday, is clearly a fraudster and a criminal, and is to be treated as such, threatened with consequences, and then faced with every tactic in the book to delay the progress of the case, and ramp up costs. Will this change and will fixed costs be applied to the Defendant insurer backed holiday companies ? Not a chance.

"We won't make a drama out of a crisis" - hogwash.