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Sorry, am I missing something here?

'The research, carried out by London Economics and YouGov, surveyed 539 law firms and 2,016 ‘dissatisfied users of legal services’.'

'Philip said: ‘Nine out of 10 people think that firms’ complaints data would be useful ..'

How do you get to 9 out of 10 people when those surveyed were only dissatisfied users?

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