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My firm doesn't have a website. The majority of my work relates to debt recovery and the enforcement process. Accordingly, I have complaints on a regular basis only this morning I was accused of protecting a paedophile and being a paedophile myself. All because the person in question hadn't paid his council tax. Earlier in my career as a litigator, I received my first complaint. It was dismissed and the SRA investigator whom I have to say it was quite grown-up pointed out that as a litigator if I didn't get complaints I wasn't doing my job.

What we do is not selling socks or providing accommodation or a meal. Sometimes people don't like the advice they receive and complain sometimes one's opponent doesn't like what we do on behalf of our clients. In an age of increasing numbers of litigants in person, they see potential advantage by referring to the SRA.

It seems to me that the people at the SRA have no concept whatsoever of what it is like in practice. Likewise for LEO.

What precisely is our union doing about this? No doubt they will simply lie down and die once again.

What might be interesting would be to ascertain the number of complaints made against the solicitors as opposed to the battery clerks employed by a number of the larger firms.