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Reply to anonymous @ 10:10

From what I have read there's no mention of how the claimants original claim was instigated.
I'm aware of numerous ways claimants are initially contacted and I'm aware of the tactics used by farming companies to instigate these claims and the most common line is "the insurer has set aside money for your compensation", whilst I'm not saying that tactic was used in this case it baffles me the number of times claimants ring the insurers directly once they realise their own solicitors are taking a cut of their damages and as an insurer our policy is to tell the claimant they need to find an alternative solicitor.
Our rules regarding direct claimants are very strict and we turn down the majority of claimants who wish to claim directly