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In our view, as an ADR provider, ADR should be made compulsory in consumer cases. After all, if traders use mediation they are not bound by an outcome against their will. However the government does not recommend this, even though there is evidence that businesses only agreed to use ADR in a shocking 6% of cases. We will be responding to the consultation suggesting this. It is disappointing but not surprising that the majority of solicitors contacted for their views refused to assist.

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