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We solicitors sometimes get the impression that the SRA is a distant unsympathetic bureaucracy which operates in an ivory tower and has no understanding of the reality of the legal services market or working in it.
Stress at work is a fact of life according to the SRA. It shouldn’t be. What action is the SRA taking to prevent these situations arising, and thereby reduce the risk of ill health, mistakes, poor service, followed by foolish or dishonest actions to cover these? Would that not protect the reputation of the profession, rather than pursuing those who have suffered?