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CJSM, like all HMCTS "technology" is slow, clunky and barely fit for purpose. It drives to distraction practitioners, judiciary and court staff alike.
Given the choice, I use ordinary email, (which is of course tried and tested, and works perfectly well), and avoid CJSM whenever I can. Court staff also seem much happier to use ordinary email whenever they can. It is just the CPS who seem to be prohibited from using ordinary email for even the most routine non-sensitive communications.
It's hard to understand how in the 21st century HMCTS has managed to devise such a poor system.

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