All articles by Adam Sampson – Page 2
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News
Complaints clinic: Legal Ombudsman
The ambiguous relationship between solicitors and clients can lead to problems arising around instructions One of the things we have spent a lot of time doing at the Legal Ombudsman – and still have ...
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News
Complaints clinic: Legal Ombudsman
Effective communication and regular updates are key to managing clients’ expectations When I came into post a couple of years ago now, one thing was immediately clear to me. ...
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News
Complaints clinic: Legal Ombudsman
A new monthly column featuring practical advice and case studies from chief ombudsman Adam Sampson and his team At last, just before Christmas, the Legal Ombudsman cranked properly into business. ...
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News
Legal ombudsman will take non-legal approach to complaints handling
by Adam Sampsonchief legal ombudsman for the new complaints-handling scheme In all the speculation about the consequences of a new government and its approach to managing the nation’s budget deficit, we all anticipated a period of review and reflection. Some of the certainties of the previous ...
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News
Future-proofing the LeO
Winter is closing in. Here in the Midlands we have been under the threat of deluge for weeks. The only thing more common than flood warnings are the German sausages being enthusiastically chomped down by visitors to Birmingham’s Christmas market. And, as is increasingly the case, many colleagues here at ...
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