News – Page 210
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News
Ombudsman can also exonerate
There has been a lot of discussion about the Legal Ombudsman’s recent announcement on publishing the names of lawyers who have given poor service to their clients. The LeO was keen to emphasise that this applies to only a small proportion of lawyers. Inevitably some ...
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Lawyers could avoid complaints by addressing simple quality issues
A year since we launched - and I suppose we have to accept that it is now officially the end of the beginning. Frankly, it is a bit of a shock to realise that we have been up and running for that length of time. It comes as an even ...
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Tap on the shoulder
We note with interest the article on judicial appointments, including the list of forthcoming vacancies and the statement by the chairman of the Judicial Appointments Commission that his job is to make the process of selecting judges transparent and fair, so that the very best person is appointed to the ...
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LeO dealing with lawyers who don't engage
Nearly a year into the life of the Legal Ombudsman and we have seen thousands of cases. These cases are not quite as we thought they would be when we started - nothing in our modelling prepared us for family law overtaking conveyancing as the most complained about area of ...
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Naming and shaming firms well supported but fraught with difficulties
One of the unexpected difficulties in doing the press and publicity around the recent publication of our annual report was the issue of how we brought the bare statistics alive by giving real examples of our work. For the annual report itself that was easy – we simply used the ...
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Failing to investigate complaints can cost thousands
Our business is complaints. Yet I suspect that I was not the only one who spent a fair amount of time poring over the picture revealed by the Legal Services Board’s research into the way lawyers deal with complaints. To ...
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When should the ombudsman involve the SRA?
As a new creation and as a lay organisation, rather than one already embedded in the minds of lawyers, LeO has always considered it important to try to break down the barriers between us and the profession. So one of the things we have tried ...
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Complaints clinic: Legal Ombudsman
The ambiguous relationship between solicitors and clients can lead to problems arising around instructions One of the things we have spent a lot of time doing at the Legal Ombudsman – and still have ...
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Complaints clinic: Legal Ombudsman
Effective communication and regular updates are key to managing clients’ expectations When I came into post a couple of years ago now, one thing was immediately clear to me. ...
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Data page August 2010
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. Downloads Download the ...
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News
Data page for May 2010
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. Downloads Download the ...
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News
Data page for April 2010
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data page for April 2010 below. ...
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News
Data page for March 2010
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. Downloads Download the ...
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News
Data page for February 2010
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data ...
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News
Data page for January 2010
The data page is financial rates and data compiled for the Law Society Gazette by Moneyfacts Group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data ...
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News
Data page for December 2009
The data page is the financial rates and data compiled for the Law Society Gazette by MoneyFacts group, the UK's largest supplier of savings and mortgage data. ...
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News
Data page for November 2009
The data page is the financial rates and data complied for the Law Society Gazette by MoneyFacts Group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data page for November 2009 below ...
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News
Data page for October 2009
The data page is the financial rates and data complied for the Law Society Gazette by MoneyFacts Group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data page for October 2009 belowdata page 20 October 2009 (163kb)
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News
Data page for September 2009
The data page is the financial rates and data complied for the Law Society Gazette by MoneyFacts Group, the UK's largest supplier of savings and mortgage data. ...
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News
Data page for August 2009
The data page is the financial rates and data complied for the Law Society Gazette by MoneyFacts Group, the UK's largest supplier of savings and mortgage data. DownloadsDownload the data page for August 2009 below ...