I would like to offer my congratulations to Thompsons for taking the initiative to write to MPs informing them about the propaganda being advanced by the Association of British Insurers (ABI) (see [2008] Gazette, 3 April, 4). I hope Thompsons' efforts assist the government to distinguish fact from fiction.


One clear fact in the whole debate is that solicitors have undergone theoretical and practical training to make them understand the foundations of personal injury litigation, which in turn enables them to effectively address and manage clients' concerns and expectations.



By contrast, 'insurance claims handlers' are often no more than call centre staff who, should a client's problem not fit within one of the limited automated options at the beginning of every telephone call, are unable to offer any form of assistance.



The uncertainty in this area is also having a detrimental effect on the recruitment of personal injury lawyers. Those currently training or approaching qualification are being advised by some of their colleagues to avoid the 'poisoned chalice' that is personal injury work.



This will inevitably result in the best litigators opting for careers in the commercial setting and leaving weaker newly qualified solicitors to 'have a go' at what is left, that being personal injury litigation. This will spell disaster for the long-term future of this field.



'Call centre law' will lead to larger profits for insurers and unfair compensation for victims.



If the government follows the position advocated by the ABI, then perhaps it should consider replacing other professionals with less qualified people - doctors with massage therapists, and police officers with lollypop crossing patrols. A ridiculous position. Absolutely ridiculous.



David Robinson, Manchester