I was very pleased to read the comments of Dianne Hayter about client complaints in the article 'Hayter: solicitors "in denial"'.
She says that if the person running Sainsbury's was told the customers were complaining they would take it very seriously.She is entirely correct. I do take customer complaints seriously not that we get many.
Michael Sainsbury, Sainsburys Solicitors, Manchester
Procedure for higher value claims 'seems to work well in Ontario', conference hears.
In a submission to an inquiry on Russian Financial Sanctions, Chancery Lane also proposes that current disclosure obligations be reassessed.
Evaluation highlights need for better engagement with practitioners but says early legal advice could generate significant value for money.
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