On 24 October 2003, at about 1pm, this firm received a telephone call from a client travelling on a US airline between Manchester and New York.

The telephone call was via a satellite telephone.

The client notified us of an accident whereby one of the in-flight crew spilt a hot drink on to her lap causing severe scalding.

Instructions were taken and a letter of claim faxed through to the airline, which was received by it prior to the arrival of the flight at Newark Airport at 5pm.

Philip Davies, J Bryan Smith & Philip Davies Solicitors, Flint, Flintshire