I write to advise of my disgust at the way the SRA is handling requests for practice certificate renewals. I received a PC renewal notice. I have written several times by email, fax and DX to the SRA, but with no response. I have tried ringing, but of course the line is always engaged. A member of staff recently spent 30 minutes hanging on waiting to get through. What is the experience of other practitioners? Are they are able to get through? Does anybody answer their letters of complaint?

I am now making a formal complaint about the SRA’s failure to respond to my enquiry. No doubt they are holding out expecting me to buckle and to pay before the deadline.

Richard Crumly, Thatcham, Berkshire