Rudeness to measure all else by
Complaints, solicitors are always told, are superb market intelligence about how they can improve their service.
But for Wandsworth & Merton Law Centre in south London, they are a sign of how well they are doing.
Its annual report happily notes one testament of its good work: 'Your lawyer was very rude and I am only paying to avoid a court case.'
First risk assessment for five years finds that volume of cases of suspected money laundering which involve lawyers remains high.
Kate Thomas took Judicial Appointments Commission to court after it failed to appoint her to circuit bench.
Judgment was reserved in the latest twist of the eight-year litigation between ENRC, the Serious Fraud Office and Dechert.
Partnership
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