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The consultation document states that changes will have a limited impact. The proposals themselves will but the changes required to achieve it will have a massive impact. Already LR is looking to mandate customers to use electronic delivery which could put many private sector workers out of work. Furthermore, I assume there will be LR job losses...no doubt this will be experienced staff the ones that can resolve issues on the phone rather than through a PC. Worrying times and the result of simple ideology rather than customer service??