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If practitioners accept that the operational processes of 10 or even 5 years ago are not going to maintain profits and incomes then productivity increases are going to be key drivers for future legal prosperity. The smart application of Information technology offers solutions but many are reluctant to consider them. There is a revolution in legal services delivery occurring now and it is driven by the simple economic imperative that costs are rising faster than fee income. Change is here now and is being driven from the High Street not the City of London. Bespoke legal solutions deliver high prices for no perceptible client benefit. The application of work flow technologies provides smart solutions and are not expensive. Teaching lawyers to type or thinking smart pricing solutions can buck hard economics are doomed to fail. Familiarity with IT is another matter entirely....

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