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Anonymous24 March 2015 08:00 am, is right to an extent. If you give good service and keep clients up to date then complaints diminish rapidly. However, there are always crank complaints and complaints designed to reduce a bill. I find it hard to believe that any solicitor with more than a couple of years experience hasn't encountered these.

For example, I had a complaint that I had lost client papers. I was instructed in a criminal appeal, I did the work and then filed the papers away. Six-years later another solicitor wrote asking for the papers, which I duly sent. The client almost immediately changed his mind and chose a third solicitor.

LeO got in touch telling me I had lost the papers. A lot of toing and froing later and LeO accepted it was nothing to do with me. Two years later, I received another complaint about exactly the same matter. This time it was resolved with the second firm admitting they had lost the papers. Nine-months later a THIRD complaint via LeO on exactly the same subject arrived. It boggles the mind how LeO could keep contacting me after TWICE resolving the same complaint in my favour!