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Some harsh views here, and ironically including descriptions of law firms sending out paper surveys, in the post, expecting 2014/15 UK consumers to stop their busy lives and complete a long boring law firm survey - and responses were low ? So, plan B is give up surveys as it was not productive or value of time - astonishing !
Move with the times, get a different method, engage quicker and use any calls or face to face meetings to capture that feedback - that's if you want it- JS stated it didn't much matter in the legal world, "cough" - yet again more "Eddie know all " attitudes prevail.....
I want services faster, on my phone, now - not in the old legal world......wake up.

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