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I was burgled recently. N. Wales police handled the matter with exemplary efficiency and had arrested the culprit and recovered my bike within 28 days. At all times, pretty well every two weeks the officer in charge has telephoned me to give me the up-to-date position.

Imagine my surprise then when the same officer telephoned to ask if I had replied to a survey on their performance. He went on to say that the company had reported that I had said that I was very dissatisfied as I had not been contacted once since the initial investigation.

Now do you see why I do not trust surveys/polls?

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