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Jonathan Massey, in answer to your query, I am a solicitor with 27 years PQE, I have worked for a claimant personal injury firm, a defendant personal injury firm, a legal expenses insurer (so working for an insurer while representing injured clients) and am currently working for a motor insurer, in a legal capacity tangential to personal injury work. So I believe I have sufficient experience and qualifications to comment on the issue.

In answer to a question you have not asked, I choose to be anonymous in this forum because I express my own views informed by my varied experience and personal convictions - and as such they are not always those which are in the interests of my current employer.

Yes there is bad practice in some parts of the insurance industry. But there is also bad practice in some of the claimant (and defendant) PI industry. On the claimant side of the fence I have seen the kind of behaviour you describe from insurance companies and their lawyers. But on the other side of the fence I've seen hopeless claims pursued to the court door and then dropped at the last minute, I have had supposed 'claimants' phone me up and say they don't know who the lawyers are that are putting in claims for them. As I said before, there is a gutter end of our industry (BOTH SIDES OF OUR INDUSTRY).

My original posting came from the perspective that the government is clearly keen on reform. Yes it might still go the way of other government plans if the pressure is maintained - but if they remain determined to push through radical reform, I'm simply wondering whether there are other ways that access to justice for claimants can be maintained.

If anyone wants to engage constructively with these thoughts then that would be welcome.

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