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On 29 May 2014 a listener to Radio 4's 'You and Yours' emailed in response to an interview with an IFB spokesman who said it is estimated that ‘crash for cash’ scams cost up to £400m a year. The clip (probably still available on iPlayer if you look for it) is:

“This one comes from a listener who used to work for an insurance company, she says, ‘The person [the IFB spokesman] says the rise in fraudulent claims may not always be due to an actual increase in people cheating the system. I was threatened with losing my job if I didn’t make more ‘red alerts’. Workers in these call centres are under extreme internal pressure to report as many claims as fraudulent as possible.’”

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