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Sadly, it's more fundamental - the case in point should have never come to Trial, and it's the attitude of the Holiday Companies to the effect that no claim against them is a genuine claim, that is the real issue.

I wouldn't mind a small wager that many genuine claimants simply give up when treated as veritable criminals at the outset for making a claim at all. In this respect I speak from experience, having made a claim supported by photographic evidence and witness statements, only to be accused of fraud and threatened with proceedings; and that in the initial letter in response ! No surprise then that they are equally obnoxious when they lose at Trial.

I am not for one moment suggesting that there are no bogus claims, as the criminal element will always seek to explore every loophole while the claims culture pervades. However, it's high time that the holiday industry learned some customer service lessons and, when presented with sufficient evidence that a holiday has patently been ruined, respond appropriately.

I read a post on a similar topic recently where the writer mentioned the catchphrase from a well-known insurer that "We won't make a drama out of a crisis." Unfortunately, that's not a maxim likely to appeal to holiday companies in the current climate.