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'Lloyds said it recognised that Edmonds has suffered personal distress and inconvenience'

My heart bleeds for the poor darling! I wonder at what figure he values his 'distress and inconvenience' and whether, maybe, Lloyds' failure to share his evaluation of that has something to do with the fact that his claim has not been settled and he has received no better than what he considers to be a 'derisory offer'?

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