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I work for an insurer and often find articles and comments on this site to be highly biased and ill informed, displaying little understanding of 'our side of the fence'.
However, in this instance I must say that I stand fully behind the claimant fraternity.
To try and 'poach' a claimant once a CNF has been submitted is at best unethical and at worst illegal.
It is true that profits are tight in the industry and, contrary to popular opinion here that insurance companies should be run as charities, we need to look for any competitive advantage.
However, this is not the way.

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