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Regarding the procedural point, a simple solution to this would have been to put some sort of warning on the N1 Claim Form itself ie. check the CPR regarding the rules of service.

But as for LIP's getting special treatment, why should they? I could probably rewire my house but I haven't because I know that a qualified electrician could do it a) better and b) more safely.. The same applies to LiP's - if they choose to pursue a legal process without advice then they must assume the associated risks of doing so.

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