Damien Cartwright at LEAP, speaks to Tracy Hatswell of Wason Male & Wagland, on how embracing AI in their law firm has transformed the way they operate (sponsored content)
Forward-thinking Hertfordshire law firm embraces artificial intelligence to streamline operations, reduce errors, and deliver faster, more accurate client support.
Wason Male & Wagland is leading the charge in adopting artificial intelligence (AI) to drive greater efficiency, accuracy, and client satisfaction across its practice.
As demands on legal professionals grow, firms of all sizes are increasingly turning to AI to streamline routine tasks, reduce administrative burdens, and focus more time on delivering high-quality legal advice. Wason Male & Wagland has embraced this shift, implementing AI tools that are transforming how the firm operates on a daily basis.
Unlocking Productivity and Precision
Managing Partner Tracy Ann Hatswell explains that AI has become a vital asset in improving productivity and accuracy across the firm’s operations.
“AI has been a game-changer for us,” says Tracy. “Tasks that once took hours—like searching case details, preparing documents, or finding relevant legislation—can now be completed in minutes. That extra time goes straight back into providing better service to our clients.”
By automating repetitive processes and reducing manual data entry, the team has significantly cut down on errors and improved the accuracy of client documents, correspondence, and case management.
Enhancing Client Communication
The adoption of AI has also meant faster and more informed communication with clients. With instant access to reliable legal research and case data, the team can respond to client queries with greater speed and confidence.
“Our clients may not realise we’re using AI in the background, but they definitely see the results,” Tracy says. “We can provide clear, accurate, and well-supported advice more quickly than ever before, which builds trust and helps us maintain the highest standards of service.”
Supporting Smarter Workflows
Beyond client-facing benefits, AI is also helping the firm improve internal operations. Automated time recording and workload insights have enabled the team to better support staff, manage time, monitor productivity, and identify training needs.
“Introducing AI has been about working smarter, not harder,” Tracy adds. “It’s helped us reduce the strain of repetitive admin tasks and allowed our solicitors to concentrate on the work that really makes a difference.”
Powering Progress with LEAP’s AI Tools
Wason Male & Wagland’s AI journey has been powered by LEAP, the legal practice management solution with integrated AI features designed specifically for law firms. From instant legal research and automated time recording to AI-powered document drafting and matter analysis, these tools have delivered real, measurable improvements.
“Matter AI has been a game-changer,” says Tracy. “Searching for case details is now far quicker, allowing us to focus on legal work instead of administration.”
Meanwhile, LawY’s trusted legal research provides accurate legal sources. “Unlike open AI tools, LEAP focuses on primary legal sources like legislation and law reports, ensuring reliable research. We can provide fast, well-supported advice to clients, improving trust and efficiency,” Tracy adds.
With AI seamlessly integrated into their daily workflow, the firm has positioned itself as a modern legal practice equipped to meet the demands of today—and tomorrow.
Preparing for the Future of Law
Looking ahead, the firm believes AI will play an increasingly essential role in the legal industry, helping firms adapt to growing workloads, rising client expectations, and an evolving competitive landscape.
“Firms that embrace AI now will be the ones that thrive,” says Tracy. “It’s no longer something for the future—it’s something we’re benefiting from today.”
About Wason Male & Wagland
Wason Male & Wagland is a respected law firm based in Potters Bar, Hertfordshire, providing a range of legal services to individuals and businesses. The firm uses LEAP to integrate AI into its operations, supporting its commitment to innovation, efficiency, and exceptional client service.
LEAP, Unit 7, Circus West, Battersea Power Station, London SW11 8AH
0845 6832517
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