I thought there was a misprint in the comment article from Zahida Manzoor, the Legal Services Complaints Commissioner, where she says 'the word "consumer" includes those employed in the profession' (see [2006] Gazette, 4 May, 15).

However, Ms Manzoor repeats it later in the article, where she says that 'consumers would be both people who have a complaint about their solicitors and solicitors against whom a complaint has been received'.


This novel approach gets rather mixed up in the remainder of the article in which it is clear that she is only talking about the complainant as being the consumer. It is even more confusing when her Legal Services Consumer Board does not have what we might call ordinary practising solicitors as members. The board is supposed to achieve a balance, which she later describes as being 'not a difficult one'. What twaddle.


Richard Engel, Max Engel & Co, Northampton